At the heart of LOVESTONE is Customer Service. We absolutely LOVE the journey of getting to know you, and being there for you whether it’s an engagement ring or a simple repair. We LOVE what we do and want you to know that we are here for you and your jewellery every step of the way. We aim to make buying, designing, or servicing your jewellery an enjoyable experience and can’t wait to help you with your special milestones. Our current services are below but if you have any request, please feel free to reach out.

Diamond and Gemstone Sourcing

Lovestone are proud to offer both natural and lab grown diamonds and coloured gemstones.

We source stones in a variety of cuts and shapes for all budgets.  

We LOVE Sapphires, Emeralds, Ruby, Tourmaline, Garnet, Aquamarine, Morganite, Citrine, Opals, and more. 

We particularly LOVE our Aussie gemstones, such Aussie Sapphires (teal sapphires, parti sapphires, green sapphires and of course opals).

We have long standing relationships with trusted and reputable Diamond and Gemstone merchants in Australia. Although stones may come from many parts of the globe, our reliable sources ensure we can offer you the best stones to suit your budget.

Engagement and Wedding Rings

Two of life’s biggest and most memorable moments are when you propose to the LOVE of your life and then marry them.  For LOVESTONE it is sheer joy to be able to be a part of these special and intimate milestones. We offer a private one on one consultation for these appointments where we get to know and understand what’s important in creating the ring of your dreams.

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Bespoke Jewellery & Heirloom Jewellery

Let us design and create something truly unique. Whether it’s a dress ring, earrings, pendant, necklace, bracelet or bangle, our bespoke process. Thinking of creating a piece to pass down to your daughters and sons?  Maybe reinventing a piece passed down to you? There are many options we can explore in our personalised consultations.

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Curated Jewellery

We love nothing more than putting together options for you to try on. Whether it’s a simple chain or fancy chain or bracelet, or earrings, we offer options to suit your budget in sterling silver, 9ct and 18ct gold and Platinum. We work with suppliers of fine Italian chain and ready-made jewellery in order to give you the best quality available at an affordable price.

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Jewellery Repairs

From broken claws on a ring to chipped gemstones and broken chains, we can repair most things. Modern technology in Jewellery allows us to repair even the most delicate of settings.

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We offer complimentary resizing of your rings within 30 days of purchase or after you have proposed. We know it’s hard to guess your partners finger size, but we do our best to help get close to it. And if it doesn’t fit then we promise to make it fit.

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Let us help you resurrect or remodel an old, tired piece of jewellery, or a piece you simply do not love. We promise to work with you and design something you will absolutely love. We can melt down your yellow gold or give you a credit towards the remodel. We can also repolish old worn-down stones and make them sparkle again. Remodelling future family heirlooms is something we love.

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Often overlooked, Jewellery Insurance is something we highly recommend to all our clients, in particular Engagement Ring purchases. There is nothing worse than having your ring stolen, lost or even damaged.  You may think it won’t happen to you, but believe me, speaking from personal experience, your home and contents won’t cover you properly.

At Lovestone, we recommend QReport Jewellery Insurance.

  • Cover both inside and outside your home 24/7
  • Insured for damage, theft or even loss, worldwide
  • Agreed value policy with the ability to return to us as your preferred jeweller for replacement or repair.
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Lovestone provides Jewellery Valuations for a range of circumstances. We use an independent Trade Valuer who is a member of the NCJV (National Council of Jewellery Valuers.

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Care and Maintenance

Lovestone recommends annual check-ups for your jewellery.  Often the wedding anniversary or birthday are the best reminders to bring in your jewels to us, particularly rings so we can check them for wear and tear.  Over time, the settings on rings can wear or you may have caught a claw on something without even knowing. Its best to have them checked regularly to avoid any potential loss of stones. Whilst we guarantee our craftmanship, we all wear jewellery differently.  Some are harder on their pieces than others, like wearing them to the gym etc. We recommend an annual stone check, polish and/or rhodium plate to keep you jewellery looking brand new and to avoid any disasters.

Diamond Education

LOVESTONE offers complimentary diamond lessons for engagement ring appointments. It’s important to us that you know exactly what you are buying and understand the way diamonds are priced.  We offer transparency in our viewpoint on Natural VS Lab Grown Diamonds to help you make the right choice for you.

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